Shipping policy

At The SK Relief Cream, we work to process your order promptly and keep you informed throughout delivery.

Shipping Costs

We offer free economy shipping on all orders.

Processing and Delivery Times

Please allow 1–3 business days for order processing.

Once your order has shipped, estimated delivery time with our free economy service is 8–12 business days. Processing time is separate from shipping time.

These timelines are estimates, not guaranteed delivery dates. Actual delivery may vary depending on your location, carrier conditions, customs clearance, local holidays, and order volume.

Tracking Your Order

After your order has been processed and dispatched, we will email you a tracking number so you can follow its delivery progress.

Order Cancellations

For change-of-mind cancellations, please contact support@getelvori.com within 4 hours of placing your order, including your order number.

After this window, we may be unable to cancel an order that has entered fulfillment. This does not affect cancellation rights available under applicable law.

Shipping Delays

Carrier disruptions, customs processing, holidays, and periods of high demand may cause delays.

If we cannot dispatch your order within the stated processing timeframe, we will notify you of the delay and offer the option to accept a revised shipping timeframe or cancel the unshipped order for a full refund, as required by applicable law.

If your dispatched order has not arrived beyond the estimated delivery window, email support@getelvori.com with your order number. We will investigate and help resolve the issue.

Shipping Details and Missed Deliveries

Please check that your shipping address and contact information are accurate before completing checkout.

To the extent permitted by law, The SK Relief Cream is not responsible for delivery problems caused by incorrect information supplied at checkout or missed delivery attempts because the recipient was unavailable. If this happens, contact us so we can help identify the available options.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective, damaged, incorrect, or applicable law requires otherwise. Please review our Refund Policy before sending a return.

Nothing in this policy limits your statutory consumer rights.

Contact Us

For shipping questions, contact support@getelvori.com.